TEN GOOD REASONS TO SELECT WORDEXPRESS
1.
Integrity
2.
Reputation
3 Quality
4. Experience and Expertise
5. Competitive Rates
6. Customized Service
7. State of the Art Technology
8. Versatility
9.
Fast Turnaround
10. Innovation
As a corporate member of the American Translators Association (ATA), ABC WordExpress is committed to the highest standards of performance, ethical behavior and business practices, as established in the Code of Professional Conduct and Business Practices of the ATA.
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ATA Code of Professional Conduct and Business Practices
In line with the principles of this Code, WordExpress guarantees to translate and interpret the original message faithfully, to safeguard the interests of the client, and not to divulge any confidential information. Every member of the WordExpress Team is trained and supervised to follow the letter and spirit of the Code at all times.
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Your documents are always processed with utmost confidentiality and, upon request, WordExpress signs a Confidentiality Statement that spells out the details regarding confidential processing, storing and discarding of your documents.
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At WordExpress we appreciate that our clients rely on our expertise, since they may not often have the time or resources to review the details of our estimates or to verify the quality of our services. We are proud that our numerous clients have chosen WordExpress as their trusted language company, just as they would choose a trusted public relations firm, attorney or accountant. We know you will do the same once you see what integrity means to us.
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For WordExpress, integrity means keeping our estimates as transparent and intelligible as possible: they are structured clearly and presented in plain English, with prices that are fair, reasonable, consistent, exact, final and binding. There are no hidden fees or charges, and taxes are always included in the prices. Before you place your order you will receive an estimate that is competitive within the industry; should you request additional services, your approval for their additional cost will be obtained before we proceed. In other words, you always know the cost of our services before you place your order, so there are no unpleasant surprises.
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To us, integrity also means treating the quality of our work as an ethical issue. Our clients turn to us because they trust that WordExpress has the experience, expertise and resources to produce accurate and faithful renditions of the original messages. Every project is handled by professional linguists with experience in their fields of expertise, and each document is meticulously reviewed before it is submitted to the client. With WordExpress you can trust that your language projects are in good hands!
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Our ethical approach has resulted in mutually beneficial long-term relationships with our clients, based on trust and respect!
OUR company and/or our LANGUAGE ASSOCIATES ARE
AFFILIATED WITH NUMEROUS PROFESSIONAL ORGANIZATIONS, SUCH AS:
American Translators Association (ATA)
Southern California Translators & Interpreters Association
California Court Interpreters Association
New York Circle of Translators
Northern California Translators AssocIation
National Capital Chapter of the ATA
And many others....
Since its inception in 1993, WordExpress has developed a reputation for outstanding professional language services. The WordExpress Team produces, at times, veritable miracles when it comes to client satisfaction. Our clients tell us time and time again how they appreciate our personalized approach, value our thorough review processes and count on our help in crucial deadline situations. Our professionalism has resulted in solid long-term trust relationships with our clients. A clear indication of our success is the fact that most of our work is generated by referrals and repeat business.
Our clients include small dynamic companies as well as some of the largest and most prestigious corporations from various industries worldwide. We systematically follow up on our services to find out if our clients are satisfied and we always try to integrate their feedback into our daily procedures to improve client satisfaction. If you wish to let us know your opinion on a specific project...
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Client
Satisfaction Questionnaire
WordExpress and/or our language associates are members of numerous professional associations, national and international chambers of commerce, as well as cultural and trade organizations. This helps us to stay in close contact with business communities worldwide and to adapt our services to their needs.
WordExpress also publishes QuickNews, our popular newsletter, to enhance communication with clients and provide useful tips and suggestions, guaranteeing the highest level of client satisfaction.
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Quality is the hallmark of ABC WordExpress and may be considered the single most important factor in the success of the company. From placement of your order through delivery, thoroughly trained and extensively experienced Project Managers process your project. The Project Management Department screens, selects, instructs and supervises the translators, interpreters, transcribers, writers, editors and proofreaders working on a specific project and makes sure that all our quality standards are meticulously met.
WordExpress is in compliance with ISO 2001, which sets the standards for many industries, including the multilingual communication industry. We also have developed our own particular, especially demanding quality control rules and guidelines, called the WordEpress Standards. These call for the Project Managers and every language specialist to strive for perfection with each and every project. Our 4-step QUALITY CONTROL PROCESS guarantees that these standards are met at all times. No project leaves our offices without being refined to perfection!
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Quality begins with the selection of the appropriate language professional from our pool of more than 10,000 language experts. WordExpress carefully chooses those linguists best suited for your particular assignment. These specialists are dedicated to providing accurate and faithful renditions of the original message in every project.
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The WordExpress linguists know that a correct rendition does not merely consist in translating or interpreting words. Deliberate consideration of the context is essential, as well as observation of and sensitivity to the cultural, social or political environment. To ensure highest quality, each language project is meticulously reviewed by professional editors and proofreaders. Our clients often tell us that they especially value this thorough review…and it’s included in our price! WordExpress is so sure of the outstanding quality of our services, that each project comes with a Triple Guarantee.
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At WordExpress, we are aware that quality is not an end in itself, but one vital factor in the quality/cost equation. Keeping the best interests of our clients in mind, it is part of our communication process to find out about our clients priorities. Our goal is to provide the best value, with consideration of the clients budgets. Therefore, WordExpress has introduced three quality levels for translations and editing projects to conform to our clients expectations. We have found that our clients appreciate our flexibility in pricing, knowing that we maintain professional quality in all three quality levels.
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WordExpress has been in business for more than thirteen years and works with the most qualified translators, interpreters, desktop publishers and editors available worldwide.
Our highly professional in-house staff, the WordExpress Team, has many years of experience and is capable of handling the most complex tasks. The WordExpress Team is committed to providing impeccable service to each and every client of the company. This team is made up of experts who head the WordExpress Departments.
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In addition, more than 10,000 language experts are available, specializing in different fields, such as advertising & marketing, arts & sciences, business & commerce, civil & criminal law, engineering & design, entertainment, health care, information technologies, manufacturing, media and tourism. This allows us to carefully select the most competent linguists to match the particular needs of each language project.
Our translators are:
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Native speakers of the target language (the language translated into) with native speaker capability in the source language.
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Members of prestigious professional associations, such as the American Translators Association (ATA), or comparable professional organizations, with certification where available.
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Highly skilled experts on the particular subject matter covered by your project.
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University graduates with many years of experience in their fields of specialization.
Our interpreters are:
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Native speakers of the target language (the language interpreted into) with native speaker capability in the source language.
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Members of prestigious professional associations, such as the National Association of Judicial Interpreters (NAJI) and the California Court Interpreters Association (CCIA).
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Versed in the terminology used in different settings, such as depositions, mediations, arbitrations, investigations, court hearings, medical evaluations, business meetings and corporate presentation, trade shows and fairs, expositions and exhibitions, guided tours, conferences, congresses, conventions, and media interviews and shows.
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Thoroughly trained to interact with all participants in a professional, courteous and knowledgeable way.
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Court-certified, court-registered or court-approved upon request where available.
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WordExpress offers real value in
language services by providing top quality at very reasonable rates, averaging
20% less than those of our competitors. In addition, we extend special
discounts to our clients, e. g. for large projects and yearly agreements!
Interpretation rates are usually quoted over the
telephone or via e-mail.
Free estimates on translations and desktop
publishing will be given upon review of your material.
In most cases we ask you to e-mail, fax or overnight your documents (or a sample). Upon receipt, we promptly issue a binding quotation. Please note that our estimates provide you with fair, reasonable, consistent, exact, final and binding prices. There are no hidden fees or charges, and taxes are always included!
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The transparency of our estimates and rates ensures that there will be no surprises when you place your order!
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Schedules of Rates and Terms
for details on our rates:
Written Translations
Voice Talents for Audiovisuals
At WordExpress we consider our clients our most precious asset, and we do everything we can to satisfy their particular language needs. As we have grown over the years, we have prided ourselves on building and maintaining a special individual relationship with each of our clients. We believe that we are combining the best of two worlds: the efficiency of an established corporation with the customized service you would expect in a small business.
When you place your order, our Client Care Consultants are available to provide comprehensive information on every aspect of our services. We are willing to answer all your inquiries and do not rush you on the telephone.
Call (310) 260-7700, extension 125 or toll-free (only in the USA) (800) 570-0700, extension 125 for:
● Any information about our services
● Details about our Triple Guarantee
● Suggestions about discounts and yearly agreements
● Free oral quotations and written estimates
● Placing your order
Or send your e-mail to clients@wordexpress.net
Our Client Care Consultants will gladly assist you!
Once your project is being processed, our Project Management Department will be available for any questions or concerns regarding specific project issues.
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Since communication is our business, we understand that exact and effective oral and written interaction is paramount to producing optimal results. Your instructions are followed meticulously in every phase of your project and our careful attention to your particular wishes will fulfill your highest expectations.
We systematically follow up on our services to find out about your particular needs and we always try to integrate your feedback into our daily procedures to improve your satisfaction. If you wish to let us know your opinion on a specific project...
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Client Satisfaction Questionnaire
7. State Of The Art Technology
WordExpress uses the latest technology
available on today's market to provide our services in more than 100
languages.
Our PC and Macintosh computer systems offer a large variety of software for
text layout and desktop publishing, such as Microsoft
Office, Corel Suite, QuarkXPress, and the Adobe family of programs with PageMaker, FrameMaker, Acrobat, Illustrator, Photoshop
and InDesign. There is no electronic format that we cannot
accommodate.
Output is available in the form of electronic files, CDs, hardcopies or in any
other form if so requested.
Delivery is provided via e-mail, online FTP transfer, fax, messenger, UPS or via any other service if so requested. Online FTP file transfer through our servers is especially suited for large files or to guarantee ultimate confidentiality and virus protection.
All of our files are scanned for viruses with the latest, up-to-date virus
definitions to ensure that you receive them safely, securely and ready for use.
Security is an essential issue at WordExpress: We use high-tech up-to-date
protective
hardware and software to make sure that our systems are shielded against
intruders.
Our Information
Technologies Department will be available for any questions or concerns regarding
technical project issues.
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Information Technologies Department
WordExpress provides a wide range of language services in more than 100 languages, such as:
Written Translation
Oral Interpretations
Multilingual
Desktop Publishing
Multilingual Websites
Audiovisuals
Transcriptions
Copywriting
Editing & Proofreading
and more...
WordExpress produces publications in any format or design, such as:
Ads
Brochures
Catalogs
Flyers
Manuals
Newsletters
Pamphlets
Presentations
Press
Releases
Reports
and more...
Most of our services are offered worldwide. One call takes care of every phase of your language project. Our all-inclusive services guarantee fast and efficient performance at fair and reasonable prices.
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You may depend on us for prompt processing of your project. We assist you in crucial deadline situations when every minute counts! When time is running out, we offer rush processing and messenger or overnight service to help you stay on schedule. With more than 13 years of professional experience in the language industry and more than 10,000 language experts at our fingertips we have the resources to provide prompt service whenever you need it!
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WordExpress stays in step with commercial, technological and linguistic changes around the world so that we are able to offer the most advanced approaches, the latest technologies, and the ultimate in language expertise. We are the last word in language solutions!
Our affiliation with numerous professional associations, our membership in important business organizations and our communication and interaction with associates and clients worldwide, guarantee that we continually operate at the cutting edge of the industry. At the same time, while striving for ever more sophisticated solutions to your language needs, we insist that innovation serve our basic goal: providing the best quality service to you, our client, for the lowest possible price!
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